Episode 23:

How to do conflict well with Jane Gunn

In this episode, Rachel is joined by Jane Gunn, a ex-lawyer, mediator, trainer and expert in resolving conflict in the workplace. Jane is known as the ‘Corporate Peacemaker’ and works with GPs, doctors and professionals in other organisations and partnerships.

We talk about why we delay or deny conflict and the problems that we can cause when we sweep stuff under the carpet for fear of addressing issues. We discuss how it’s useful to have a ‘conflict resolution’ strategy hard baked into the organisation or the partnership agreement so that things are addressed quickly without having to go through HR, so that there is an obvious process that can be followed.

Often conflict escalates because we don’t take the time to listen to the other person and really understand where they are coming from. Jane talks about a simple process to help us bring up an issue – say how you feel, explain the potential impact …then shut up and listen! When we truly understand where the other person is coming from, often the solution becomes obvious and we can move forwards. Knowing what the conflict is really about and what need the outcome to be is also helpful.

Podcast links

Good to Great by Jim Collins

Getting to Yes by Fisher and Ury

The 5 Dysfunctions of a team: A leadership Fable by Patrick Lencioni

Here is the link to Jane’s website www.janegunn.co.uk  and mini video series www.janegunn.co.uk/solved-by-midnight/

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For more episodes of You are not a frog, check out our website www.shapesfordoctors.com/podcasts/ and sign up to our mailing list here for loads of useful resources about thriving at work.

Follow Rachel on twitter @DrRachelMorris or LinkedIn and find out more about her online and face to face courses for doctors on surviving and thriving at work at www.shapesfordoctors.com or for other organisations at www.shapestoolkit.com

Other Podcasts

Episode 20 – A creative solution to stress with Ruth Cocksedge

In this episode, Rachel is joined by Ruth Cocksedge a Practitioner Psychologist who started her career as a mental health nurse. She practices in Cambridge and has a particular interest in EMDR for PTSD and creative writing as a way to improve mental health and wellbeing.

Episode 11 – The magical art of reading sweary books

In this episode, Rachel is joined once again by Dr Liz O’Riordan, the ‘Breast Surgeon with Breast Cancer’, TEDx speaker, author, blogger, triathlete and all round superstar who has been nominated for ‘Woman of the Year’.

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2020-04-09T23:19:31+00:00